Belgravia Flowers Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Belgravia

At Belgravia Flowers, we pride ourselves on delivering only the freshest, most vibrant blooms to every door in the Belgravia area. As a trusted local florist serving nearby households and businesses, we back every bouquet and arrangement with our Fresh Flowers Guarantee. This means you can always expect your flowers to arrive looking beautiful and lasting as promised.

Damaged-on-Arrival Policy

Your satisfaction is our priority. While we take every precaution to ensure your flowers arrive in perfect condition, on rare occasions, damage can occur during transit. If your bouquet or floral arrangement is damaged on arrival, please inform us as soon as possible—ideally within 24 hours of delivery. To help us resolve the issue promptly, kindly provide a clear description and photographic evidence of the damage. This helps us offer you the speediest resolution while also improving our service standards.

Freshness Window & Quality Commitment

We guarantee the freshness of our flowers for a minimum of five days from the day of delivery, provided they are cared for as instructed. If your flowers do not remain fresh during this period, please let us know immediately. Our commitment is to supply only premium-quality stems, ensuring each arrangement is as long-lasting and beautiful as possible. Should you experience any issues with the freshness of your flowers within this five-day window, we are here to put things right.

Refunds and Replacement Options

Your trust means everything to us. When things don’t meet expectations, we offer two solutions:

• Replacement: Receive a fresh bouquet delivered to your address at no additional cost. This is our preferred choice as it ensures you enjoy the flowers you initially ordered.
• Full Refund: If you prefer, we can issue a full refund to your original payment method.

Simply let us know your preference when you contact us about a return or complaint. We strive to make the process as convenient and stress-free as possible for every local customer.

Our Complaints Process

We believe in transparency and responsive customer care. If, for any reason, you are dissatisfied with our service, we welcome your feedback. Here’s how our complaints process works:

1. Contact us through your preferred channel, providing details and, where possible, photographs to describe your concern.
2. Our experienced team will review your issue within one business day and aim to respond with a proposed solution or request for further information.
3. We will do our utmost to resolve your complaint fairly—offering a refund, replacement, or alternative remedy as appropriate.

We take every complaint seriously, treating it as an opportunity to improve our offering for all future customers across Belgravia.

Proud to Serve Belgravia

As your local Belgravia florist, we are committed to exceeding expectations with every order. Whether delivering fresh flowers to homes, offices, or special events, we go the extra mile to ensure reliability and quality. Thank you for choosing Belgravia Flowers—your satisfaction is our highest priority.