Welcome to Belgravia Flowers. These Terms & Conditions (“Terms”) apply to all purchases of flower products and related goods or services made via our online store, whether for delivery within Belgravia or the surrounding areas. By placing an order with Belgravia Flowers, you agree to these Terms in full. Please read them carefully before placing your order. If you do not agree with any part of these Terms, you should not make a purchase from our website.
These Terms & Conditions govern the sale and purchase of flowers and related products made available for delivery through our online platform. They apply to all customers ordering from Belgravia Flowers for delivery within Belgravia and the neighbouring districts. Supplementary terms may apply to other goods or services; such terms will be provided to you if applicable.
To place an order with Belgravia Flowers, you must access our website, select your desired products, and complete the online checkout process. Our ordering process consists of the following steps:
Until you receive the order confirmation, no contract for the supply of goods exists between you and Belgravia Flowers. We reserve the right to decline or cancel any order prior to confirmation for reasons including, but not limited to, unavailability of items, errors in pricing, or suspected fraud. If your order is not accepted and payment has been taken, we will issue a full refund as soon as possible.
All flower arrangements and products are subject to availability. In the unlikely event a particular item is unavailable, we reserve the right to substitute with a product of equal or greater value, maintaining the overall style and theme of the chosen arrangement. If a significant change is required, we will try to contact you before dispatching the order. Photographs on our website depict typical arrangements, but exact contents may vary according to seasonal availability and supplier selection.
Belgravia Flowers is committed to delivering the freshest possible flowers for each order. Although every effort is made to match the arrangements shown online, variations in colour, size, and bloom state may occur due to the natural nature of flowers and seasonal influences. Proper care information will be provided where applicable to help maximise flower longevity.
We deliver flower arrangements to addresses in Belgravia and selected surrounding areas. During checkout, available delivery slots and applicable charges (if any) will be specified. While we aim to deliver on the selected date and within any indicated time window, please be aware that timings are approximate and may be affected by factors outside our control (such as traffic, weather, or public events).
If the recipient is unavailable, our couriers may:
It remains your responsibility to ensure correct delivery details are provided. We cannot be held responsible for late or failed deliveries arising from inaccurate address or contact details supplied by the purchaser.
Payments for online orders must be made at the time of purchase using one of the accepted payment methods displayed at checkout. These may include major credit and debit cards, and, where offered, other secure payment solutions. We utilise secure, third-party payment processors to protect your payment information. Belgravia Flowers does not store your card details.
All prices shown on our website include Value Added Tax (VAT) where applicable and are quoted in Pounds Sterling (£). Additional delivery or service fees, if any, will be clearly stated before you complete your purchase.
You may cancel or amend your order by contacting us as soon as possible after placing the order. Cancellations can only be accepted if production of your flower arrangement has not commenced and your order has not already been dispatched.
To allow us to help, please notify us of any desired cancellation or amendment at least 24 hours before the scheduled delivery date. Where a cancellation is accepted, a full or partial refund will be arranged, depending on the progress of your order. We are unable to offer refunds or accept returns for perishable goods (such as fresh flowers) that have already been prepared or are in transit, in line with UK distance selling regulations.
For non-perishable goods (such as vases or gifts), statutory cancellation rights apply upon receipt of goods, provided the items are unused and in original packaging. Please see our returns policy for further details.
It is essential that you provide accurate and complete information during the online ordering process. This includes the recipient’s address, preferred delivery date, contact telephone number, personalised message (if any), and any access instructions necessary for safe and prompt delivery. Failure to provide accurate information may result in delays or failed deliveries, for which Belgravia Flowers will not be held liable.
Belgravia Flowers aims for complete customer satisfaction. If you are dissatisfied with your order due to quality issues, please contact us within 24 hours of receipt. Where appropriate, we will arrange for the collection and inspection of the goods. If your claim is found to be valid, we will offer a replacement or refund at our discretion.
Refunds for other reasons (such as order errors or non-perishable goods) are processed in accordance with your statutory rights. Refunds will be issued to the original payment method, usually within 7 working days of approval.
Belgravia Flowers shall not be liable for any loss or damage resulting from:
Our total liability to you for any claim arising from your order is strictly limited to the purchase price of the goods supplied. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any liability which cannot be excluded by law.
All content on the Belgravia Flowers website, including product photographs, descriptions, graphics, and other materials, remains the intellectual property of Belgravia Flowers or its licensors. You may not use, reproduce, or distribute our content without express written consent.
Personal information collected during the order process will be handled securely and in accordance with our Privacy Policy. We will never sell, share, or misuse your personal data. Data may be processed by trusted third parties solely for the purpose of fulfilling your order or providing customer support.
Belgravia Flowers reserves the right to amend these Terms & Conditions from time to time to reflect changes in our business practices, legal requirements, or customer feedback. Any updated Terms will be posted on our website and will apply to all subsequent orders placed after the change is effective. We encourage you to review these Terms regularly for updates.
These Terms & Conditions, and any disputes arising from orders placed with Belgravia Flowers, shall be governed and interpreted according to the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute relating to these Terms or the supply of our goods and services.
If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, the remaining Terms will continue to be valid and enforceable to the fullest extent permitted by law.
If you have any questions, concerns, or require assistance regarding these Terms & Conditions or your order, please contact our customer service team using the details provided on our website. We are here to assist customers in Belgravia and surrounding areas with any aspect of our online flower delivery service.
For clarity, these Terms & Conditions apply to all orders placed for flower delivery within Belgravia and neighbouring districts. By completing your purchase, you confirm that you have read, understood, and agreed to be bound by these Terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Belgravia, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Belgravia.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
